Patient Support

Frequently Asked Questions

Clear answers for appointments, payments, patient registration, hospital visits, and online services.

Online Appointment Booking

If I book a wrong appointment online, will it be refunded?

Appointments booked online are currently not refundable as per CMC policy. Please carefully check the department, date, and patient details before confirming your booking.

Can I change my appointment date?

A one-time postponement or advancement of the appointment date is possible online. Visit the CMC Vellore appointment page, choose "Make Online Appointment," and log in through the patient portal to manage the appointment.

If I face a problem while booking online, whom should I contact?

First check the FAQ section for common solutions. For further assistance, patients may contact webappointment@cmcvellore.ac.in.

Existing CMC Hospital Number

If I have a CMC Hospital number, how do I book online?

Visit the CMC Vellore appointment page, select "Make Online Appointment," log in through the patient portal, and enter your Hospital Number and Birth Year.

Should I fill a separate new online registration for each department?

No. Your hospital number is a one-time unique number. Use the same hospital number for all departments and future visits.

Pre-Registration and New Patients

What is pre-registration for new Indian patients?

Pre-registration allows new Indian patients to complete their basic personal and sociological information online before coming to CMC. After completing pre-registration, patients receive a confirmation number.

What are the Silver Gate 600 timings?

Private appointment support at Silver Gate 600 is available Monday to Friday from 6:00 AM to 8:30 PM, Saturday from 6:30 AM to 6:00 PM, and Sunday from 6:30 AM to 2:30 PM.

Online Payments

What are the online payment methods?

Patients can pay online using Debit Card, Credit Card, or Net Banking.

How will I get receipts and slips after online payment?

Patients can print receipts and slips from their personal computer. Please ensure your email ID is correct. If there is any issue, contact G32, ISSCC Building.

On Arrival at CMC

Should I bring photo ID proof when I come to CMC Hospital?

Yes. A government-issued photo ID proof is mandatory. Accepted examples include Aadhaar Card, Voter ID, PAN Card, Passport, or other valid government ID.

If I have a problem with online appointment after arriving at CMC, whom should I contact?

Please contact the Floor Manager in Room G52, OPD Building, Ground Floor.

Travel and Help Desk

Is there help available at Katpadi Railway Station?

Yes. The CMC Help Desk is located at the entrance of Platform No. 1 at Katpadi Railway Station. Help Desk Number: 8300205250.

Are there official guides available outside CMC?

No. CMC does not have official guides outside the hospital. Do not pay extra money to anyone outside. Always ask for a payment receipt.

General Instructions

Beware of touts — important safety notice

Do not pay extra money to anyone outside CMC. Always use official CMC counters, official online services, and ask for a payment receipt.

Still need help?

Our patient support teams are here to guide you through appointments and your hospital visit.

Appointment Supportwebappointment@cmcvellore.ac.in

Katpadi Help Desk8300205250

Hospital Contact+91 416 223 0000

On-site AssistanceRoom G52, OPD Building Ground Floor